Our clients like us and trust us
We like to hear your opinions regarding the level of service you have received so at the end of every matter we will send you a client satisfaction survey to complete.
Our surveys show that the over whelming majority of our clients rate our overall service as excellent or very good. When asked about how well we met their aims and objectives, 99% rate us as excellent or very good and that 99% of our clients would recommend us.
We are helpful as well as professional
We know you only visit a solicitor when you need help - our entire culture is committed to helping you to meet today's challenges in an often over-complicated world, when you need to.
The law is increasingly complex and we know how important it is to use qualified, insured and regulated solicitors. We attract and retain a high calibre legal team, with over 45 members of staff, including a highly committed and efficient support team which ensures we will deal with your affairs in the most professional manner at all times. We work in a cross-functional way which means that you will have immediate access to experts in other services that you may find you need. There is always someone with specific experience of the problem you are trying to solve and we will use that experience to your advantage.
We provide a full range of legal services, in plain English
From Conveyancing to Commercial Law, Divorce to Employment Law, we are here to help you whenever you need us in your personal life – buying or selling a house, writing a Will, being made redundant, handling difficult family matters like getting divorced or separated, or even helping to protect your future with Lasting Powers of Attorney.
For businesses we provide the full spectrum of services that you might require over a business lifetime. We are equally delighted to work for smaller, owner-managed companies, as for large corporates. You will find us good listeners and valuable partners.
We do not believe in confusing clients with jargon or out-of-date language. Our lawyers keep you regularly informed and explain things clearly. The law can sometimes seem daunting and impenetrable, so you will be glad to know that we like to keep things as informal and friendly as possible.
We offer value for money
With some of our work – for example conveyancing, Wills and selected employment law – we give a fixed-price cost so that you can budget effectively. For all our other work we charge on an hourly basis, depending on the level of the person working on your behalf. But you can be sure at all times that we are acutely aware that it is your money we are spending and we aim to keep our total fees as low as possible, giving you best value for your money.
We are innovative
We pioneered the introduction of Mediation Services to Basingstoke. We had the first trained Collaborative Lawyer in Basingstoke, we set up and run the pro bono service for Citizens Advice Basingstoke and Tadley. We have been short listed as outstanding practitioners for a Law Society Excellence Award and we are listed in the Legal 500, the largest and most prestigious in-depth survey of the UK legal market.
Whatever the issue you are facing our teams of legal experts and support staff are happy to help you. You are welcome to call our switch board on 01256 860830 or email firstname.lastname@example.org
Monday to Thursday: 9am – 5.30pm Friday: 9am – 5pm
Disabled access: All our meeting rooms are on the ground floor and we have a lift to take you up three steps in the reception area.
Parking: there are plenty of car parks nearby - Castons, Jacobs Yard and the nearest is in Red Lion Lane.
Telephone Recording: Telephone calls made to Phillips and telephone calls made by Phillips may be recorded at any time for training and monitoring purposes.